| Q | Is it possible to visit Box-It premises? |
| A | Yes, we encourage this. |
| |
| Q | If I call Box-It (NW), am I dealt with locally or by a call centre nationally? |
| A | All our local telephone numbers are answered by Box-It (NW) staff locally. The service is friendly and personal. Box-It office staff accompany drivers from time to time so that clients can 'put a face to a name'. Enquiries are dealt with immediately. |
| |
| Q | How are boxes destroyed? |
| A | They are shredded to a security level, used and approved by Government and Police forces. A review date can be logged against each box on our system and this acts as a prompt to begin the consultation with you. Boxes are destroyed only after receiving written verification.
Confirmation and a certificate of destruction can be issued at the end of the process. |
| |
| Q | How long is the contract? |
| A | With Box-It we do not require you to "sign up" for a specific period of time i.e. if you are not happy with Box-It you can leave at any point (3 months written notice required). |
| |
| Q | Do I have to disclose the contents of the box to Box-It? |
| A | No and most clients choose not to. However for file retrieval it is more convenient (but not essential) to have detail of the box contents carried on the O'Neil records management software. |
| |
| Q | How do I request the return of a box or file? |
| A | By fax (01928 740594) or email orders@boxit-northwest.co.uk. Telephone requests must be confirmed by fax or email. |
| |
| Q | When will my boxes/files be returned? |
| A | When you want them; emergency, same day and next day services available (next day, reliably before 1pm, with the minimum of fuss). |
| |
| Q | Is the service confidential? |
| A | Yes, the boxes are only ever handled by Box-It staff, they do not need to be identified with your company name; they are never opened unless directed to by you. All Box-It staff sign a confidentiality agreement. |
| |
| Q | How are they stored? |
| A | On heavy duty racking, stacked 3 high and stored randomly throughout our records management centres. |
| |
| Q | How much does it cost to uplift our boxes from where they are now into Box-It? |
| A | We collect them free of charge. |
| |
| Q | What about our other offices? |
| A | Box-It (North West) provide services to Greater Manchester, Liverpool, Chester, Warrington, North Wales, Cheshire, Lancashire and beyond. Other areas in the UK are covered by other Box-It sites. |
| |
| Q | How do I get a quotation? |
| A | We are very competitive and can give you a price for our services quickly. Please contact us via email enquiries@boxit-northwest.co.uk or telephone 01928 740707. |
| |
