|Service/s Used:||Secure Document Storage / Confidential Document Destruction|
Lampkin & Co Solicitors based in Ewloe, near Chester is one of the UK’s leading practices specialising in high-value personal injury cases. The business was founded by Mark Lampkin, the Principal Solicitor, in 1999. Over the years, a large amount of archived physical records has been accumulated necessitating secure offsite storage due to space limitations at Lampkin & Co’s own premises. There is also a need for confidential destruction as documents reach the end of their lifecycle. Finding a document management partner that could provide secure document storage and confidential shredding services soon became essential to the Lampkin & Co business. The practice needed to be able to efficiently retrieve records and set out to find local, competitively priced storage to support this. They were introduced to Box-it North West, a provider of physical and digital solutions for document management.
Box-it North West in Cheshire has been providing services to Lampkin & Co. since 2004 and today stores on average just under 2000 archive boxes for the business in one of its nine secure storage centres in the region.
Using its own liveried fleet of tracked vehicles and security cleared uniformed personnel, Box-it North West collects/delivers archive boxes as required by Lampkin & Co. All boxes are barcoded for full traceability during every phase of their movement which provides a detailed audit trail. A fundamental benefit of using local services provided by Box-it North West is its personable service and flexibility. Clients are not faced with impersonal, inflexible call centres. Lampkin & Co has the peace of mind that Box-it’s account management team is based locally and will always go that extra mile to accommodate urgent requests and queries. When a file or box needs to be retrieved urgently, Box-it North West offers same day delivery, normally within 2 hours of the request. Scan on demand is also available. There are a range of delivery options for non-urgent requests starting with next day services.
Lampkin & Co has the benefit of seamless and efficient storage/retrieval services describing the team at Box-it North West as “fantastic, a real pleasure to deal with.” Clients of Box-it North West also have the option of requesting boxes or files either online using Box-it’s customer portal, or by email or fax.
Box-it North West’s storage centres are high quality in every respect. They are humidity controlled and robustly protected with smoke/intruder alarms and CCTV, ensuring a safe environment to facilitate Lampkin’s archived records.
Lampkin & Co also uses Box-it North West’s confidential document destruction service. Paper documents destined for shredding are collected on a monthly basis from Lampkin & Co’s premises in secure shredding sacks provided by Box-it. Each sack is fastened with an anti-tamper security tie, complete with barcodes which are scanned on collection and tracked right up to the point of destruction. The sacks are transported offsite to Box-it North West’s secure shredding facility operated by CRB/DBS personnel. Certificates of Destruction and Waste Transfer Notes are issued to Lampkin & Co at the end of the process. (The shredded paper is baled and recycled into new paper products.) The secure service is suitable for both general office paper waste and confidential records.
“Of all the companies that supply an array of services to us, Box-it North West is by far and away the best. Their efficiency is to be marvelled at and their customer service levels are what all businesses should strive to achieve. To say I have no hesitation in recommending them is an understatement.”
Mark Lampkin, Founder & Principal Solicitor: LLB Hons, Lampkin & Co Solicitors
All archive boxes, shredding sacks and other consumables can be supplied by Box-it North West, and ordered online, by fax or telephone.